§ 11-6.14. Management and Administration of Uncollectible Utility Service Charges and Refunds of Collected Utility Funds.

(a)

The Finance Director or designee (Director) shall have the discretion to write-off utility service charges that the Finance Director deems uncollectible or refund utility service charges of any type.

(b)

In order to receive a refund, a City-utility customer must:

(1)

File a sufficient claim within two (2) years of the questioned payment on a form provided by the Director, unless waived by the Director;

(2)

Satisfy the Director both: (i) that the refund is appropriate, and (ii) that the claimant was the utility user of record who paid the funds subject to refund;

(3)

Refunds may be requested either in cash or account credit.

(Amended by Ord. 3370-C.S., § 2, effective 12-23-04)